Effective Date: 02-11-2024

Merlyn Overseas (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of individuals and businesses that interact with our website, merlyn.in (“Website”). This Privacy Policy outlines how we collect, use, and safeguard personal data shared by business representatives, such as employees, sourcing agents, and other personnel from companies interested in our export services.

1. Information We Collect

We may collect the following personal data when you or your business representatives interact with us:

  • Name
  • Business email address
  • Phone number
  • Country code

How We Collect Information:

  • Online forms filled out on our Website.
  • Integrated tools and services (e.g., analytics).
  • If you contact us via the WhatsApp button on our website, we may collect additional information you provide during the conversation, such as details about your inquiry or business

2. Purpose of Data Collection

We use the personal data collected solely for:

  • Generating leads and facilitating business inquiries.
  • Coordinating internally to respond to inquiries and provide services.
  • To facilitate communication and respond to inquiries via WhatsApp.

3. User Consent

Your explicit consent will be obtained through a checkbox before submitting any data on our forms. By providing your information, you agree to the terms outlined in this Privacy Policy.

4. User Rights

As a business representative, you have the right to:

  • Access the data we hold about you.
  • Request corrections or updates.
  • Request deletion of your data.

To exercise these rights, please contact us via the Contact Us page on our website.

5. Data Sharing

We do not share your personal data with third parties. All data is processed and stored solely for the purposes outlined above.

6. International Data Transfers

Your personal data will not be transferred outside of India.

WhatsApp is a third-party platform. While we do not share your data intentionally, any information you provide via WhatsApp is subject to WhatsApp’s privacy policy.

7. Data Security

We use SSL certificates provided by Google and Cloudflare to secure all data transmissions. While we implement strong security measures, we acknowledge that no internet transmission method is completely secure and cannot guarantee absolute security.

8. Cookies and Tracking

Our Website uses cookies to enhance user experience and analyze website traffic. Non-essential cookies can be rejected through the cookie consent banner displayed on our Website.

9. Data Retention

We retain personal data for three years from the date of the latest communication with you or your business. After this period, the data will be securely deleted.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. Users are encouraged to check this page periodically for updates.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via the Contact Us page on our Website.